Our Sample Boxes are single boxes delivered on Mondays only – to let you try out our healthy lunches without any commitment. Therefore, a refund is not possible.
If your Childcare Centre/school is already on our delivery list, you can choose it when completing your order. If you do not see your school there, please let us know that you would like to add it by filling out our Interest Form so we can ask for permission to deliver.
Weekly Subscriptions no refund policy
Monthly Subscriptions you have 1 week
(until Friday ) to cancel your subscription free of charge.
If you are not happy with your Kids-Box Monthly Subscription, please inform us via e-mail by 15:00 on Friday.
(1st Friday of the month if the month starts on Monday or Tuesday, 2nd Friday of the month if the month starts on Wednesday, Thursday or Friday).
Please note that regardless of the time of the written notification, the cancellation will come into effect only the next Monday so your Kids-Boxes deliveries will continue until the respective Friday anyways.
Full Term Subscriptions you have 2 weeks
(until the 2nd Friday of the month) to cancel your subscription free of charge.
If you are not happy with your Kids-Box Monthly Subscription, you need to inform us via e-mail by 15:00 on Friday. Please note that regardless of the time of the written notification, the cancellation will come into effect only the next Monday so your Kids-Boxes deliveries will continue until the respective Friday anyways.
All refunds will be issued at Kids-Box’s sole discretion to your original form of payment, less the transaction fee charged by the payment provider.
All refunds will be processed within 7 days from your written notification, provided all the above-mentioned criteria have been met.
Transferring your Kids-Box Subscription
If you express such a wish, we may transfer your subscription to another child. Please note that in this case, we need both you and their parents/legal guardians to get in touch with us to finalise the transfer.
